AI turns feedback and performance data into outage-ready messages, learns from every event, and cuts response time to minutes.
AI converts performance data into rapid-response outage messaging.
A major utility provider improved crisis-communication effectiveness, boosting trust and reducing call volumes, using mTab AI agent insights.
Poorly received outage communications spiked dissatisfaction and calls.
+19%
trust
-31%
peak calls
Faster
cross-team alignment
Craft crisis comms that reassure customers before frustration peaks.
Validate messaging effectiveness with real-time sentiment briefs.
Align ops, comms, and service on one actionable plan.
Summarize reactions and refine messaging instantly.
Monitor shifts across channels continuously.
Highlight friction; prioritize fixes by impact.
Sync product, comms, ops with one shareable deck.
© mTab LLC. All rights reserved.